Troubleshooting

Connection issues

The device doesn’t show up in the app

• Confirm the device is powered on and charged.
• Confirm Bluetooth is enabled on your phone.
• Move closer to the device and retry.
• Toggle Bluetooth off/on and retry.
• Reboot the phone and retry.

Connection drops during use

• Keep the phone within a short distance of the device.
• Avoid putting the phone behind large metal surfaces while connected.
• If available, close other Bluetooth-heavy apps and retry.

Reporting issues

Photos won’t attach

• Confirm the app has camera permission.
• Confirm there is free storage on the device.

Exports won’t share

• Try exporting again after reconnecting.
• Confirm your device has an available share target (mail app, messaging app, etc.).

Still stuck?

Use the Contact page to reach support. Include device serial (TODO), app version, and what you were doing when it failed.